Raider-Aid (Emergency Notification System)

Raider-Aid is an emergency notification system that allows Lindsey Wilson College to quickly communicate health and safety-related emergency information via text message or email. Raider-Aid is an optional service (powered by e2Campus) and is available to all students and employees of Lindsey Wilson College. All members of the College are encouraged to register and maintain their account in order to receive emergency notifications. Raider-Aid is a free service to all students and employees (pending any wireless contract agreements with mobile provider).

For registration instuctions, click here to view the PDF file.

Use your smart phone here to go to the resigration page as well

 

FAQ's

What is Raider-Aid?

Raider-Aid is an emergency notification system that allows Lindsey Wilson College to quickly communicate health and safety-related emergency information via text message or email.

What is e2Campus?

Raider-Aid is powered by the e2Campus mass notification system.  The e2Campus solution allows designated university administrators to send time-sensitive messages to the mobile phones, email, and/or pagers of Raider-Aid subscribers - regardless of geographic location.

Will I receive unsolicited messages ("SPAM") on my mobile phone or email account?

No.  Raider-Aid and e2Campus enforces a ZERO SPAM policy that clearly prohibits unsolicited messages.  Furthermore, e2Campus cannot or will not sell the contact information of Raider-Aid subscribers to third-party marketers.

Will this cost me anything?

Maybe.  Depending on your wireless carrier provider and the plan you have, you may be charged a nominal fee (like ten cents per message) to receive SMS text messages.  For those with unlimited text messaging plans, there would be no additional charge.

What is a selective mass notification system?

A selective mass notification system is defined as a platform to deliver a notification to an entire audience by all means necessary; therefore creating comprehensive coverage to increase the odds that a particular subscriber received the notification in a timely manner.  Subscribers can be notified immediately by text message or email based on their notification preferences.

What is a notification?

A notification is defined as a form of communication that delivers descriptive information about news or an event, unlike a bell or siren that communicates little information.  For Raider-Aid, a notification will arrive in the form of a text message or email, based on your message delivery selections.

 

RAIDER-AID/E2CAMPUS ACCOUNT QUESTIONS

Can I change my contact preferences?

Yes.  You can log into your account using your e2Campus account name and password to change your account settings and add different email addresses or phone numbers.

How do I opt-out (remove myself) from receiving e2Campus alerts?

To opt-out, simply log into the Raider-Aid site with your Raider-Aid username and password.  Under the "services" tab, clicking "delete" next to the appropriate phone number or email address will stop any e2Campus alerts from being delivered to you.  You may opt-out of email alerts only, SMS alerts only, or the entire service.

How do I control how I receive notifications?

You are given an opportunity to choose whether you want to receive notifications via cell phone text message or by email.  You can also specify one other alternate contact number and email address.

Can I receive Raider-Aid notifications somewhere else besides a pager or cell phone?

e2Campus lets you specify up to two email addresses for notifications.  E2Campus also offers an RSS feed for Raider-Aid notifications, so you can add it to your news/RSS reader or personalized home page/blog.

Will I be notified before my account expires?

Yes.  You will be notified via SMS or by email that your account is nearing expiration and direct you to log in to Raider-Aid to choose a new opt-out date.

 

ENROLLING IN RAIDER-AID

How do I sign up for e2Campus alerts?

If you are a student or employee, you may sign up through the Raider-Aid web site.  Log in to Blue Raider Portal and look for the link to Raider-Aid and follow the simple sign up process.  Once you are finished, the system will send you a test message to ensure you have correctly entered your information.

 Does the service work on multiple cell phone networks?

Yes.  e2Campus is a cross-carrier service.  See a list of wireless carriers supported.  If your carrier is not listed, please contact the LWC Computer Center at (270) 384-8017.  It could take up to one week for new carriers to be added.

Do I need to install software on my phone?

No.  e2Campus uses industry standard SMS text messaging protocol to send messages to your phone.  Your mobile phone plan will need to accept text messages to work properly.

 

TROUBLESHOOTING FOR RAIDER-AID

What can I do if I didn't get the verification/validation code that was sent by e2Campus when I signed up for Raider-Aid?

Log into the Raider-Aid site and check your phone number and provider.  If your number or provider is incorrect, then click on "Change Status" to update and resend a validation code.  If you still do not, you'll want to check with your provider as to what your service or plan includes.

Is there any way to test my phone to see if SMS text messaging works on my phone?

The simplest way is to have a colleague or friend send you a text message and in return, you send them a text message.  If either does not work, you'll want to check with your provider as to what your plan or service includes.  If you can send and receive messages, visit the e2Campus cell phone test page to ensure you have chosen the right cellular phone carrier/provider.

What happens if I don't get the campus-wide test message?

If you didn't get the campus-wide test message, then follow these procedures:

Have a colleague/friend/coworker send you a text message from their cell phone. If this doesn't work, skip to step 3.

If you are able to receive a message, then visit the e2Campus cell phone test page to test your service with them. If you receive their test message, then the service is enabled and you'll want to log into Raider-Aid to verify your account information.  If not, e2Campus can be reached directly at (800) 936-3525, option 0.

If you were not able to receive a text message from a colleague/friend coworker, then you'll need to contact your cellular service provider for assistance with your service, plan or device.

If after completing these steps you are not able to receive a test call, contact Lindsey Wilson College Student Services at (270) 384-8036.